Table 2 Questions asked of breastfeeding women and healthcare professionals
From: Enquiry analysis and user opinion of the Drugs in Breastmilk Helpline: a prospective study
| Â | Healthcare professionals(n = 24) | Breastfeeding women(n = 77) | ||
|---|---|---|---|---|
n | % | n | % | |
How did you find out about the telephone number? | ||||
Birth to Five | 0 | 0 | 12 | 16 |
given it by someone | 6 | 26 | 23 | 30 |
internet | 8 | 35 | 27 | 35 |
leaflet | 8 | 35 | 16 | 21 |
other | 1 | 4 | 0 | 0 |
Have you called the Drugs in Breastmilk Helpline before? | ||||
Yes | 17 | 71 | 13 | 17 |
No | 7 | 30 | 64 | 83 |
Would you recommend this service to others? | ||||
Yes | 22 | 92 | 77 | 100 |
No | 2 | 9 | 0 | 0 |
Did the information provide you with enough information to make a decision? | ||||
Completely | 20 | 87 | 69 | 90 |
Partly | 3 | 13 | 5 | 7 |
Not at all | 0 | 0 | 3 | 4 |
How satisfied were you with the response to your query, with respect to speed? | ||||
Very satisfied | N/A | N/A | 64 | 83 |
Satisfied | N/A | N/A | 6 | 8 |
Neither | N/A | N/A | 5 | 7 |
Dissatisfied | N/A | N/A | 2 | 3 |
Very dissatisfied | N/A | N/A | 0 | 0 |
Overall, how satisfied were you with the service? | ||||
Very satisfied | N/A | N/A | 69 | 90 |
Satisfied | N/A | N/A | 3 | 4 |
Neither | N/A | N/A | 4 | 5 |
Dissatisfied | N/A | N/A | 1 | 1 |
Very dissatisfied | N/A | N/A | 0 | 0 |