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Table 1 Topics in the RUBY volunteer training manual

From: Implementing a successful proactive telephone breastfeeding peer support intervention: volunteer recruitment, training, and intervention delivery in the RUBY randomised controlled trial

Section i About the study
  • Which organisations are involved in the study?
  • How many women will be involved?
Section ii Being a RUBY volunteer mother
  • What will be expected of me?
  • Who can be a volunteer?
  • What is the role of the volunteer coordinator?
  • Who will I contact if I no longer want to be involved in the study?
  • What do I do when the period of support ends?
  • Who will support me?
Section iii Getting connected – staying connected: developing a relationship with the new mother
  • Getting connected
  • Staying connected
  • How much time will it take to “stay connected”?
  • Developing a relationship with the mother
Section iv Skills and techniques to effective telephone support
  • Learning about respecting other people’s values and cultural beliefs
  • Language – what are we really saying
  • Building confidence
  • Listening
  • Empathy is showing a mother you understand
  • Babies – what is normal
  • Breastfeeding and work
  • Practising being a volunteer breastfeeding supporter – role plays
Section v Resources and support services