Table 2 Overview of themes and sub-themes
From: Callers’ attitudes and experiences of UK breastfeeding helpline support
Theme | Sub-theme |
|---|---|
Contact with the helpline | Uncertainty of support |
Accessibility, immediacy and convenience | |
Attitudes towards the opening hours | |
Experiences of the helpline service | Experiential knowledge |
One-to-one contact | |
Anonymity and confidentiality | |
Connected nature of relationships | |
Time to support | |
Perceived effectiveness of support provision | Knowledge base of the volunteers and information provision |
Support on my terms | |
Utility of support provided | |
Need for face to face | |
Making a difference | |
Impact on caller wellbeing | Eradicating doubts and enhancing wellbeing |
Reassurance | |
Feeling empowered through options and knowledge |